Desktop Support Lead (IT)

About Masterworks
Masterworks is a fintech platform enabling investments in SEC-qualified shares of multi-million dollar paintings by artists including Banksy, Basquiat, and Picasso. The company has built a portfolio exceeding $1.2 billion in artworks, introducing over 1 million individuals to the $2.2 trillion art market. We've been covered by The New York Times, CNBC, The Wall Street Journal, and Financial Times. We're a Top 50 US Startup by LinkedIn and achieved unicorn status in 2021 with a $110M Series A at a $1 billion+ valuation. Headquarters: 1 World Trade Center, NYC Financial District.

Position Overview
As Senior IT System Administrator, you will support 80+ employees via ticketing system, Slack, Rippling, and Google Workspace, supporting end-users of the in-house built platform, and collaborating with a small office team. You'll implement new systems and technologies, maintain company software and hardware, and support office relocation.

Key Responsibilities
- Establish structure and process by improving and maintaining ticketing systems while measuring response times
- Oversee and manage SaaS services, VPN services, end-user technical support, endpoint security operations, vendor management, access control, and IT inventory
- Lead hardware and software support, deployments, maintenance, and troubleshooting
- Collaborate with People Operations on user onboarding, offboarding, and management
- Image equipment and provision new hires through Rippling
- Support, improve, and manage office networks and Google Workspaces
- Maintain healthy network operations through Ubiquiti monitoring
- Collaborate with internal development teams to support investors using in-house applications
- Respond quickly to employee technical issues to boost productivity
- Setup and manage office VPN
- Apply security best practices
- Establish best practices to increase delivery speed, transparency, and quality
- Standardize and operationalize the environment
- Maintain Google Meet and AV equipment in conference rooms

Required Qualifications
- BS degree in Computer Science or equivalent expertise with proven ability to lead and direct a technology team
- ITIL certification desired
- Minimum 5 years IT management experience with 80+ employee organizations
- Hands-on experience designing and managing office networks and multidomain Google Workspaces
- Ability to plan and execute migrations with minimal productivity impact
- Capacity to collaborate and support employees in office settings
- Passion for security and raising security standards
- Understanding of network fundamentals
- Excellent communication skills
- Proven history meeting deadlines while managing multiple parallel projects

Current Technology Stack
Ticketing: Freshservice · Networking: Ubiquiti · Security: SentinelOne, CloudFlare Zero Trust · SaaS: Ramp, AirTable, Hubspot, ClickUp, Aircall, Confluence, Office365, Adobe, Coupler, Figma, Five9

Compensation
$110,000 – $150,000. Must work onsite in NYC office. Must be eligible to work in the US.